Shipping Policy for Perishable Items at Shopeestan
At Shopeestan, we take great pride in delivering fresh and premium-quality products, including flowers, cakes, chocolates, fruits, and sweets. Every order is handled with care to make your experience smooth and delightful. Please review the following terms regarding the shipping of perishable items.
Freshness Guarantee
We guarantee that all perishable items are delivered fresh and in excellent condition. If the recipient is unavailable at the time of delivery, we will attempt to contact both the sender and the recipient to coordinate further. In cases where the recipient remains unreachable, we regret that refunds cannot be processed for perishable products.
Delayed Pick-Up
If the recipient agrees to collect the order at a later time, please note that Shopeestan cannot guarantee the freshness or quality of the product beyond the scheduled delivery window. To enjoy the best experience, we encourage orders to be received promptly upon delivery.
Delays in Restricted Areas
Deliveries to restricted or high-security areas may result in extended waiting times, potentially affecting the freshness of the product. While we do our best to minimize such delays, we cannot be held responsible for any loss of freshness caused by these circumstances.
Stock Availability
In the rare event that an item is out of stock after an order has been placed, we will issue a refund for the value of the unavailable product in accordance with our refund policy. We strive to maintain accurate stock levels to ensure a smooth ordering process.
Taste Complaints
We take great care in selecting the highest-quality ingredients for our products. However, we are unable to address complaints based on personal taste preferences. If a product is found to be spoiled or damaged upon delivery, please contact us immediately, and we will work to resolve the issue.
Floral Variations
For floral arrangements, slight variations in color, type, or arrangement may occur due to regional and seasonal availability. We will always do our best to match your chosen design as closely as possible while maintaining its beauty and quality.
By placing an order with Shopeestan, you agree to the terms outlined in this policy. Thank you for choosing Shopeestan to deliver fresh and delightful moments to your loved ones!
